F.A.Q, short for Frequently Asked Questions, will serve you in answering some questions you may have about our Church Furnishings, Awards, Giftware or any of our other products. Please select a category from below for answers.

CHURCH FURNISHINGS

Q: I'm located in San Francisco, California and am interested in purchasing your Elegance model pulpit. How much are the shipping charges?
A: All of our church furnishing products include shipping and handling to our warehouse nearest you. (continental U.S. and Canada only). For other destinations, please call for an estimate.

Q: I have a custom logo that I would like to put on a pulpit. Is it possible for me to so so?
A: Absolutely, and there is no additional cost. We require you to either fax, e-mail or mail us a clean copy of your black and white logo.

Q: Will it cost extra for me to personalize my pulpit or add a scripture of my choosing?
A: All etching is included in the price. However, we have a maximum etching area (Elegance: 18" x 25"; Victory: 18" x 25"; Trinity/Infinity: 15" x 20"; Prestige: 16" x 20"). Should your logo exceed these measurements, additional charges will apply at 69¢ per square inch.

Q: How long does it take to receive my order once the order is placed?
A: After you approve your artwork and layout, it will take approximately 2-4 weeks to receive your order.  If you require your order in less than 2 weeks, a 20% rush charge will apply.

Q: I like the look of one of your pulpits, but would like it without etching. Is this possible?
A: It is possible to purchase a pulpit without etching, and you may be eligible for a discount.

Q: I would like my order financed. How does the process work?
A: We deal with a California-based company called First Sierra Financial. This, however, is only applicable on purchases above $3000.00. Upon credit approval, the terms will be worked out with First Sierra Financial, such as monthly payments, period financed, etc...For smaller finance amounts, you may have your bank or financial institution contact us for financing arrangements.

Q: Do you offer church furnishings in materials other than glass?
A: Definitely. Let us know which material you would prefer and we will forward a quote as soon as possible.

Q: I've received my order, but it was damaged. What do I do?
A: Before signing the delivery receipt, note any visible signs of damage to the crate. If possible, please take pictures of the damages and notify us within 24 hours. Once we have been notified, we will fax a claim form. We ask that this form be completed as soon as possible and faxed back to us. Once we have received all necessary documentation, we will ship you a replacement at no cost pending claim approval.

Q: I've had my pulpit for less than a year, and it has recently broken. What can I do?
A: If the damage is a result of a manufacturer's defect, we will replace the product at no cost to you. If the damage is a result of an accident or negligence, we will replace the product at regular price. To recover the costs, we recommend insuring the product as soon as it is in your possession.

Q: I like the look of your tinted pulpits. How dark is the glass?
A: Our tinted glass is almost black; about as dark as the window tint on a limousine's.  Note that our clear glass has been mistaken quite often for tinted (or smoked) glass because of it's very light tint.

Q: What are your payment terms?
A: All orders require a minimum 1/3 deposit, with the balance due before delivery.  We accept the following methods of payment: Visa, MasterCard, American Express, Wire Transfer, Money Order, Personal/Business Check, and Cashier's Check.   Prepay your order in full by Cashier's Check, and receive a $100.00 discount off your order.

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AWARDS

Q: How long does it take to receive an order?
A: Depending on quantity, our normal turnaround time for in-stock items is 5 working days after art approval, and 10-15 working days for custom pieces.

Q: Do you have a minimum order quantity?
A: We do not ask that you order a specific number of pieces. Whether your order consists of 1 or 100 pieces, rest assured that you will be provided with the same quality and service that our customers have come to expect from us every day.

Q: I see you include prices on the site. What currency are those prices in?
A: If your order will be shipped to a Canadian destination, the prices are in Canadian Funds. If the order is shipped to a U.S. or international destination, the prices are in U.S. Funds. The reason for this is the additional charges that incur for international shipments, i.e. brokerage, duty, etc...Note that our church furnishings price are in U.S. Funds regardless of the destination.

Q: Do your prices include etching?
A: Yes, all of our prices include etching, however please read below for art setup and personalization charges.

Q: I would like a custom or corporate logo engraved into an award.  How much will that cost?
A: There is a one-time art setup charge of $40 for black & white camera ready artwork.  All "unsuitable" or colour logos will be subject to an additional $25.00/hr clean up charge.

Q: In addition to a logo, I would like to personalize my award; does this cost extra?
A: Yes. We charge $7.00 for up to three lines of text. Additional charges will apply if the wording exceeds 3 lines.

Q: I would like my logo/personalization to be in colour. Can this be done, and how much does it cost?
A: The normal etching colour is a frosted white. However, we are able to paint the etched process whichever colour you prefer. The cost is $10.00 per colour, per piece. Note that we are not able to offer Pantone or exact match colours.

Q: How much do bases cost?
A: Most awards come complete with a standard 10mm clear glass base. Other bases include marble, granite, 3/4" jade, and wood. For afore-mentioned bases, additional charges will apply.

Q: Are shipping charges included?
A: Shipping and handling are not included in the price. Estimates are available at the time of your order. Companies used are are Greyhound, Canada Post, UPS, FedEx and Purolator. We normally ship ground/standard service unless otherwise requested. However, the destination and required date will determine the method of shipping.

Q: What are your payment terms?
A: All orders require a minimum 50% deposit, with the balance due COD or prepaid on Visa, MasterCard, or American Express.  We also accept the following methods of payment: Wire Transfer, Money Order, Personal/Business Check, and Certified/Cashier's Check.  If you will be doing ongoing business with us, simply fax your request for a credit application to 1-705-848-5924.  Note that our terms are Net 15 Days with a minimum 2% monthly finance charge on overdue invoices, and goods remain the property of Creative Glass until paid in full.

Q: Do you offer volume discounts?
A: Yes.  Please contact us with your requirements and we will forward a quote as soon as possible.

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GIFTWARE

Q: I am looking for a specific item that isn't shown on your web site. Can you help me?
A: Should you not see what you are looking for, please let us know the specifics and we will do our best to either manufacture it for you or source it for you.

Q: Do you have a selection of gift boxes?
A: Unfortunately, we do not carry an extensive selection of gift boxes, as we package to prevent breakage. Some items come complete with gift boxes, and you may inquire at time of order. Gift boxes are priced at $2.00 each.

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